We settled at the mediation hearing. They claimed the fraudulent charges were due to a software problem. Frontier overcharged me for several years. Did they refund the fraudulent charges to all the other defrauded consumers?
It is tough to get an F at the BBB, a very business friendly organization. But then again, Frontier doesn't care about the F -- we have no other company to get telephone service from. They're not even a member of the BBB. Over 12,000 complaints in three years.