Consumers are nothing but cash cows for the big corporations. 20 years ago, big corporations would send you gift certificates when you got poor service. Now, they demand that you do business on the phone and then they LIE about what was said. Too big to care and since Trump, they have ABSOLUTE power -- what few rights we had have been / are eliminated. You can't even sue them anymore due to the arbitration clauses. THAT is why pretty much all services, including medical and utilities, are AWFUL.
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